Frequently asked questions

Valryn is an AI case intelligence platform for personal injury law firms. We handle intake calls, score every case from 0 to 180 across five tiers, track statute of limitations deadlines, generate first-draft documents, and surface comparable verdicts grounded in 1,700+ real PI cases indexed at the county level.

Valryn is built specifically for personal injury practice — medical malpractice, auto accidents, slip and fall, premises liability, wrongful death, workplace injury, and product liability. Our scoring profiles, verdict benchmarks, and intake scripts are all tuned to PI workflows, not general legal practice.

Case management systems handle the lifecycle of an active case (matters, documents, billing, tasks). Valryn focuses on the intake-and-triage stage with AI scoring, SOL alerts, and benchmark data. Most firms run Valryn alongside their case management — leads qualified by Valryn flow into the CMS for full case work. See our /compare pages for detailed positioning.

Yes. Valryn integrates with Clio and MyCase via CRM Sync on Professional. Full custom integration is available on Enterprise. Most firms use Valryn for intake + AI intelligence and their existing CMS for ongoing case work.

Days to a few weeks depending on plan and customizations. Basic gets you running in 2–3 days (call routing, basic intake script, one phone number). Professional with CRM Sync and custom intake flows typically takes 1–2 weeks. Enterprise with white-label and custom integrations is scoped per engagement.

No. Every output the AI produces — case scores, draft documents, summaries, recommendations — is an operational tool, not legal advice. All outputs require attorney review before being relied upon for legal decisions, client communications, or filings. This is enforced in our Terms of Service.

AI scoring is informational, not binding. Cases that the AI scores low are still reviewable by your team — nothing is rejected without human input. The score is a triage signal, not a verdict on the case. Your firm's scoring profile modifiers let you tune the AI to your firm's specific patterns over time.

No. Customer data — call recordings, transcripts, case facts, scoring outputs — is never used to train AI models for use outside your tenant. Your firm's data stays in your tenant, isolated by row-level security. This is contractually committed in our Terms of Service.

Our scoring engine and intake scripts encode state-specific SOL deadlines, comparative negligence rules (pure vs modified 51% vs modified 50%), damages caps (MICRA, TX § 74, etc.), and procedural requirements (certificate of merit, affidavit of merit, notice of intent). When a case enters the system, the AI loads the playbook for the relevant state automatically.

Always your attorneys. AI-generated draft outputs (demand letters, retainers, case summaries) are first drafts that require attorney review before client communication or filing. The system provides a tracked-changes view so attorneys can edit; their edits inform future drafts within your tenant.

TLS 1.3 encryption in transit, AES-256 at rest. Row-level security at the PostgreSQL database layer ensures one firm's data is never visible to another — enforced at the data layer, not just application code. Audit logging captures every sensitive action with user, timestamp, and IP. Read full details on our Security page.

We are actively building toward SOC 2 Type II. We're not yet certified — and we don't claim to be. Our architecture is HIPAA-ready and we can sign Business Associate Agreements on Enterprise plans. Compliance docs are available during enterprise security reviews.

Recording disclosure is built into the AI receptionist script. In two-party-consent states (CA, FL, IL, MD, MA, MT, NH, PA, WA), the AI asks for explicit consent before recording continues. Both the disclosure and the caller's response are timestamped and saved to the audit log for compliance documentation.

Customer data is retained for a reasonable period after cancellation (typically up to 12 months for billing reconciliation), then deleted. You can request export of all your data in a machine-readable format, and you can request immediate deletion subject to legal retention requirements. Details in our Privacy Policy.

If your firm receives a court order, subpoena, or discovery request for a specific call, you can produce the full transcript, recording, consent log, and chain-of-custody record from the audit trail. Recordings stay encrypted and inside your tenant — only your firm's authorized users can access them outside of legal compulsion.

Every AI call (inbound or outbound) counts toward your monthly minute allotment. Basic includes 200 minutes/month, Professional 600, Enterprise custom pooled. Unused minutes don't roll over, but you can add pooled-minute add-ons at any time without upgrading your base plan.

You'll see warnings at 80% and 100% usage. Add pooled minutes (from $199/mo for 500) to keep calls running without a plan upgrade. We don't cut off service abruptly — but persistent overages typically mean it's time to look at the next plan tier.

Yes — annual billing is available at a discount on Professional and Enterprise. Reach out via the demo form for annual pricing.

We offer a personalized demo with sample data tailored to your practice area and jurisdiction instead of a self-serve free trial. The demo lets you see the actual scoring engine and intake flow on cases similar to yours before committing.

Setup covers onboarding, office configuration, intake flow setup, call routing, embed form configuration, intake script tuning, and standard integrations (CRM Sync where applicable). Setup fees vary by plan and customization scope — contact sales for a quote.

Day 1: kickoff call to scope offices, users, and integrations. Days 2–5: intake script tuning, phone number provisioning, CRM Sync (Professional+). Days 5–10: live testing with your team, then go-live. Enterprise deployments with white-label and full CRM integration take longer — typically 2–4 weeks.

Yes. Onboarding includes live training sessions for your intake team, attorneys, and admins. Recorded training videos are available in the help center, and we provide a playbook for common workflows.

Basic and Professional include standard scripts tuned per practice area. Enterprise includes custom intake scripts — different scripts per practice area, per office, per intake source — plus branching logic and handoff rules.

Yes. We provide a sandbox phone number during onboarding so your team can call in and test the AI flow before pointing real lead traffic at it. Iterations to the script happen during this phase.

Lead-to-attorney time typically drops within the first week as outbound auto-call replaces manual call-back queues. Case scoring quality improves over the first 30–60 days as your firm's scoring profile modifiers (carriers, counties, venues) get tuned. Most firms see meaningful conversion improvements in the first month.